Custom Board FAQ's

Mar 12, 2014

Photo provided by customer Crystal H.

I am getting VERY close to Hilltop Custom Designs 1 Yr. Anniversary!! Since my business began with making custom birthday boards for children, I thought i'd write a quick FAQ post for those of you who may be interested. I get lots of questions about the boards and the ordering process, so here is some of what you need to know....

How do I order?- The ordering process takes place on my SHOP page. You simply find a hand drawn board listing that is in stock, thoroughly read the listing description, and place the completed order form (also found in the listing description) in the "notes to seller" box when placing the item in your PayPal cart for purchase. You MUST place the completed form in the "notes to seller" section when ordering or your order will be delayed due to missing information.

How much are your boards?- Birthday boards for ages 0-2 are $25 + $9 shipping. 

Do you ship everywhere?- At this point in time I only ship to the United States, but this may change in the future.

Is the ink permanent?
- Yes, the ink is metallic and permanent. Once the board is made you may not request changes to it. All details are final so PLEASE make sure your information, spelling, etc. is correct!

What are the boards made of?- The boards are 15x20 sturdy, black collage art board. Alot like posterboard but thicker and with more stability. They have a very lightly textured surface and photograph well. Do not get the boards wet, they will warp and become damaged.

Can i return my board or get a refund?- This shop has a no returns and no refunds policy on handmade items that have permanent designs. I  do my best to provide beautiful products and I make boards based on the information you give. That includes colors used, sketches used, placement, etc. I only use the colors and sketches you request. To ensure you get the board you want please be specific and detailed. Remember everything is hand drawn, and i only make what you ask for. Boards are in perfect condition when they leave my home. If they are damaged during shipment you may ask to file an insurance claim via USPS.

If you provide me with incorrect information in your Etsy order details, that information will be put on your board. Please note that I have no idea what information is correct, or incorrect for your child and therefore will take it on good faith you have given me the information you wish to be added. This is why it is so important to check and double check BEFORE submitting orders.

What if i dont like the colors on my board?- Each listing contains a photo of the current colors I have available. If you dont like a specific shade, please dont ask that it be put on your board. This photo is provided so you know exactly what color you’ll be getting and there are no misunderstandings. Do not assume the shade will be lighter or darker when it arrives at your home.

Can i do a custom order?- As long as I have enough boards in stock to do custom orders, I will allow as many as needed. However, you must message me first before attempting to place a custom order so we may discuss the details.

Hope this helps! If there is anything else you have questions about please leave them below in the comments section and I will respond as soon as I can! :)

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